A FEW HELPFUL ANSWERS
Good to know.
Where do you ship?
Free standard shipping to the contiguous 48 United States and Washington, D.C. Alaska, Hawaii, territories, APO/FPO and PO Boxes are excluded.
How long does delivery take?
Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days, not a delivery guarantee. Order cut-off: 07:00PM (GMT-06:00) Central Standard Time (Chicago), fixed UTC−06:00 year-round, without daylight saving adjustments. Orders after the cut-off, on weekends or U.S. federal holidays begin processing on the next business day. Business days are Monday–Friday, excluding U.S. federal holidays.
What does shipping cost?
Standard shipping is free for supported destinations. The tax amount charged at checkout is $0.
How are the lamps powered?
USB-C powered, with a cable included and no adapter. Fixed warm light, inline switch, no battery.
Can I use the lamp outdoors?
Use indoors in dry environments. Keep the rattan and wood away from water and damp areas.
What is the return window?
Request authorization within 30 days of receipt. Change-of-mind items must be unused, in original condition and packaging. Damage, defects and wrong items are handled separately.
Who pays return shipping?
We cover our errors, damage and defects. You cover change-of-mind return shipping to France. No restocking fee.
When are refunds processed?
Approved refunds are returned automatically to the original payment method within 10 calendar days.
How do I know an order is accepted?
Acceptance is communicated through an order confirmation. Submission alone does not establish payment completion or order acceptance.
How can I contact you?
Contact [email protected]. Our company address is tydeforma, 111 Route De Besne - La Bussonnais, 44160 Crossac, France.
Still wondering? Get in touch ↗